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Support

Real people, and a reply within 24 hours. Whether the board will not power on or you just want advice on which size to buy next, write to us.

Email us

Best for faults, warranty claims and anything that needs a photo or a screenshot.

support@mwoxxo.com

Amazon orders

Order status, delivery and returns are fastest through your Amazon account's order page.

Open our Amazon store

Warranty claims

Two years from delivery. Send your Amazon order ID and a short description and we will take it from there.

Read the warranty terms

Tell us what happened

Fill this in and send it straight to our support inbox. We reply to the address you give us, usually within 24 hours.

Or email us yourself

Your message goes to support@mwoxxo.com and is saved on our own server, so nothing is lost. We reply to the email address you give us.

Before you contact us

Four details let us solve most problems on the first reply instead of the third.

  • Your model number — P52, P64, P78 or P104
  • Your phone system — iOS or Android
  • Your Amazon order ID, for anything warranty related
  • A photo or screenshot, if the fault is visible
Include the adapter details too. Many "board will not turn on" reports trace back to an adapter that does not deliver 5V/2A. Telling us that up front saves a round trip.
MWOXXO board with bead trays and placement tools

Common issues

Try these first — they resolve the large majority of cases.

Board will not turn on

Check the Type-C cable at both ends, confirm the adapter is rated 5V/2A, and try another socket. If the board stays dark with a known-good cable and adapter, contact us for a warranty replacement.

The app cannot find the board

Bluetooth must be on and the app must have nearby-device permission. Keep the phone within a metre of the board and away from other active Bluetooth devices during pairing.

Pattern will not send to the board

Reconnect the board, force-close and reopen the app, then power-cycle the board. Check for an app update before reporting it.

Some light positions stay dark

First confirm the pattern actually fills that area, then check the board on a plain solid pattern. If individual positions remain permanently dark, send us a photo taken in a dim room.

Beads arrived damaged or short

Bead trays are packed by weight, so a small variance is possible. If a specific colour is clearly short or a tray arrived cracked, email us your order ID and we will send replacements.

Firmware update failed

Keep the board powered and stay in range for the entire update. Do not disconnect or leave the app. If it fails repeatedly, retry with the phone closer to the board.

Warranty and returns

Straightforward terms, honoured without an argument.

2-year warrantyCovers manufacturing defects from the delivery date
30-day money backReturn through Amazon within 30 days of delivery
Free app updatesPIXDOU and board firmware, for the life of the product
24-hour repliesReal answers from the team that built the product

What the warranty covers

  • LED positions that fail, flicker, or leak light
  • Bluetooth that will not pair or drops mid-pattern
  • Charging or power faults with the board itself
  • Physical defects present on arrival

Not covered: accidental damage, water damage, or faults caused by an adapter that does not meet the 5V/2A specification.

Replacement parts and refills

  • 2.6 mm mini fuse beads — any brand, any supplier
  • Replacement bead pens, tweezers and ironing paper
  • Spare Type-C cables

The board uses the open 2.6 mm bead standard, so you are never locked into buying refills from us. Email us if you cannot find a specific accessory.

Still need a hand?

Send us the details and we will reply within 24 hours — usually much sooner.

Email support@mwoxxo.com Setup instructions